General Terms and Conditions:
1. Bookings can be made by telephone or securely online through any of our websites. The bookings department can also be contacted by email or phone via links on the website.
2. To book a specific time on a specific date we require the game fees to be paid as a site fee not a deposit.
This site fee prevents others from booking the sporting event on a specific time on a specific date and is therefore non-refundable at the point the site fee is paid and the booking is confirmed.
This complies with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading.
3. Outstanding balances for packages ie. Birthday, Stag packages must be received no later than 4 working days prior to the game date or on the day if this has been agreed beforehand. Other discounted airsoft or paintball packages must be paid for no later than 3 working days prior to event date.
4. Once payments are received for upgraded or discounted airsoft and paintball packages, they are non-refundable in accordance to the cancellation charges stated below. In the event that members of the group are a ‘no-show’ on the date booked paintball purchased for those players are non-refundable. However, their pre-purchased paintballs can be used by the remaining players in the group.
Unused pre-purchased paintballs cannot be removed from the paintball site under any circumstances.
site fees do not include any paintballs unless specified within a particular package, the £10.00 fee paid in advance is to cover all equipment and use of the venue and facilities:
The minimum age for airsoft is 9 years old and paintball is 11 years old or the first year of high school; however some venues operate a higher minimum age.
In some cases, we allow under age players to take part but require the parent or guardian to sign the declaration and take responsibility for the attending player, and must stay onsite as a measure of comfort for young players.
When placing your booking you are advised of this age restriction within the booking description.
Please ensure that you comply with the minimum age restriction as players attending who do not meet the minimum requirement may be turned away from the site.
Once your booking is processed, your right to cancel without penalty ends as designated by The Office of Fair Trading as we have booked you into a sporting event at a specific date at a specific time. Therefore, the terms of cancellation are as follows:
Once a booking is processed and paid, the option to cancel must be 31 days before the event day to obtain a full refund.
If the cancellation is before the event and is less than 31 days no refund is offered, however we do give booked clients the opportunity to move the booked date to a more suitable time which must be agreed either by email or by phone to us directly.
Our accepted date of cancellation is the date that your written cancellation is acknowledged in writing by email.
No verbal cancellations are accepted. Cancellations must be sent by either email or phone or text , stating your full details and order number and fees paid, contact details for us are within the booking website under contact.
Under circumstances out of our control, including but not limited to; extreme weather or other natural damages to sites, unexpected group cancellations, or other events which may create unacceptable risk to health and safety or the inability to run an acceptable standard of game, we reserve the right to cancel your booking or offer an alternative date or site for your booking.
Under such circumstances our liability is limited to a full refund of all monies paid.
We do not accept liability for any additional or associated costs that may be incurred as a result of the cancellation or necessary change. Airsoft & Paintball is an all-weather sport and will normally proceed regardless of weather conditions.
In adverse weather conditions you should assume your booking will proceed unless directly advised by us otherwise.
A cancelled event will be advised directly either by phone or email 12 hours before any cancellation by us.
All our venues require participants to be ready to take part in the activity 10 minutes or at the very latest 5 minutes prior to a designated ‘start-time’ to enable a full safety briefing to take place. The time stated on your confirmation is this important ‘arrival time’ and not the ‘start time’. All our venues will do their best to accommodate late arrivals but this cannot be guaranteed, especially during busy periods.
It is unlikely that customers will be allowed to participate if they have missed the pre-session briefing and safety talk. Some of our venues will make an exception to this and provide individual safety talks and briefings, but this in entirely at the individual venue’s discretion and cannot be guaranteed. The booking will normally be treated as a cancellation in the event of late arrival with the loss of all site fees.
EXCLUSION FROM VENUE
The host venue has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; are unfit to take part in the activity because of being under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and full cancellation charges will apply.
Should any participant damage the property of the venue of verbally or physically injure a member of the staff or other participants, they will be dealt with by the venue management accordingly and may face prosecution by the venue. The Company will not become involved in such matters other than to supply the necessary authorities with contact details of the offending party / parties. Any communications relating to such matters should be conducted between the venue, the offending party / parties and the authorities. In any event we will contact the police and ask them to attend.
Whilst all our activities are as safe as they can be, safety instructions must be followed at all times as well as any instructions from the instructors or marshals on the day. You are advised not to attempt to go beyond your capabilities or engage in risky or daring behaviour. All physical activities by definition involve an element of risk so it is a given that you undertake the activity with the full understanding of this and accept responsibility for your own safety and the risks involved in taking part. In the case of more than one person taking part under one booking it is a given that the person booking the group with us has relayed the details of the activities to the group and that the individuals in the group have acknowledged the possible risks involved and that they have agreed to take part on this basis. All our venues carry public liability insurance, however you are advised to ensure that your personal insurance cover is up to date and that you are covered for taking part in such activities.
Due to the nature of our activities, unforeseen circumstances can delay the start of an event. In all cases the venue will endeavour to minimise your inconvenience and will offer you a later start time or, in some cases, an alternative date. The action taken will be dependent on the circumstances surrounding the situation. As such incidences cannot be predicted your understanding is appreciated. Should you choose not to accept the alternative time offered to you and do not take part in the activity, either on the same date or the alternative date no other recompense will be offered from The Company.
All communications as a result of such circumstances should be with the venue directly as it will be deemed that The Company have fulfilled their booking with you and that a new contract / agreement was entered into between you and the venue in question.
All bookings will be subject to these same conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them as part of their booking with The Company. No verbal or other communication overrides these terms and conditions in any respect whatsoever.
The Company complies with the principles of the Data Protection Act 1998 and is registered. Those principles require that data be:
Fairly and lawfully processed
Processed for limited purposes
Adequate, relevant and not excessive
Not kept longer than necessary
Processed in accordance with the data subject’s rights
Secure and not used for the purpose of spam mailings or phone calls unless you have signed up to our mailing lists.
This falls under GDPR and all data is not shared to third parties whatsoever.
OFFICE OF FAIR TRADING & TRADING STANDARDS
The Company and all its associated companies comply with regulations and guidelines as laid down by the Office of Fair Trading and Trading Standards for the service we offer.
TRADEMARKS & BRAND NAMES
The Company and all its associated brands are well-known within the UK and have acquired both registered and unregistered rights in our trademarks, domain names and our logos.
No one may use our names, trademarks, domain names or logos without our express written permission.
SOCIAL MEDIA & POSITIVE & NEGATIVE REVUES
We allow all customers to communicate with us directly through social media and work hard to offer a good service. We do appreciate feedback and positive revues, but would appreciate if customers who feel we have not achieved a excellent customer service, please contact us directly to allow us to satisfy your complaint, this gives us the opportunity for both parties to reach an amicable solution rather than negative feedback or similar as we do value your custom.
All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.
Your statutory rights are not affected.
These Terms and Conditions are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts.
The Company will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of The Company, including, but not limited to acts of god, war, civil disorder or industrial dispute or pandemic.
Failure by The Company to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing.
If The Company decides to waive any of its rights under these Terms of Business, this will not inhibit The Company from enforcing those rights at any or all times in the future.